New group forms around fiber to the home

Submitted by acohill on Wed, 10/27/2004 - 07:57

from a mailing list....

GROUP FORMS TO EDUCATE CONSUMERS AS FIBER-LINKED COMMUNITIES PROLIFERATE

With the number of communities linked with fiber-to-the-home rapidly growing, a new coalition has been formed to educate consumers about the benefits of optical access networks. Max R. Kipfer, founder and president of Fiber Optic Communities of the United States (FOCUS), said the group would "unite fiber-optic communities from urban, rural, and suburban settings with the aim of propelling America into the next generation of communication."

During a press briefing in Washington, FOCUS General Counsel Lawrence Freedman said one of the group's missions would be to promote the sharing of information and dissemination of strategies among communities seeking to connect homes and businesses with fiber-optic networks. "All of the best technology will be of no use if there's not the transactional structure and operative environment" that's needed, he said.

The press briefing featured presentations on fiber-optic deployments from representatives of the Utah Telecommunications Open Infrastructure Agency (UTOPIA), a government effort to build a fiber-optic network covering 14 towns in Utah; Jackson (Tenn.) Energy Authority, which has built a fiber-optic network; and Brambleton Group LLC, which is installing fiber optics in its development in Loudoun County, Va.

Link Hoewing, assistant vice president at Verizon Communications, Inc., highlighted his company's plans to install fiber to the home in 100 central offices in nine states, passing 1 million homes, by year-end, and to pass 3 million by the end of 2005. Verizon has been expediting its deployment after receiving favorable regulatory decisions on fiber-related issues, he added.

Mike Render, president of Render Vanderslice and Associates, said fiber-to-the-home deployments had "taken off in the last six months," in large part due to Verizon but also due to several new "wired communities." There are now 217 communities in the U.S.

Color iPod displays pictures

Submitted by acohill on Tue, 10/26/2004 - 13:59

Apple has upped the ante in the portable music player world. With a half dozen other hard drive-based models trying to steal market share from Apple, the world's premiere technology innovation firm has released two new iPods today that will display digital photos on a color screen.

The iPods are available with 40 gig or 60 gig hard drives, and will store up to 25,000 high resolution color photos or up to 15,000 songs, or a combination of both. Apple has neatly solved the problem of what to do with all those photos being taken with digital cameras.

Storing your photos on your iPod as well as your desktop computer is good from another angle--it provides you with backups of your irreplaceable baby pictures. You do make backups of all your important files, don't you?

Apple has taken the iPod one step further and provided a TV-out connector so that you display slideshows on a television or LCD projector. All this comes with the original functionality of the iPod, including text note storage and viewing, games, calendar, and address book, and all in a package the size of a deck of cards. All iPods work on both Windows and Macintoshes, including the new color iPods.

Supercomputers as economic development infrastructure

Submitted by acohill on Tue, 10/26/2004 - 09:27

About this time last year, Virginia Tech, right here in rural Appalachia, made world news with a dirt cheap supercomputer that ranked number 3 in the world in terms of speed and processing power.

The university did some thinking out of the box and discarded the conventional approach to building supercomputers (typically using a lot of custom hardware). Instead they bought 1100 off the shelf Macintoshes, wired them together with more off the shelf hardware, and wrote a small amount of software to turn the Macs into a monster supercomputer.

Since then, the university has swapped out all the older G4 processor-based machines for much smaller Macintosh Xserve industrial servers based on the much more powerful G5 processor. The floor space needed for the machine shrunk, the heat output was reduced, and speed was increased by 19%.

I remain convinced that a regional supercomputer facility should be regarded as essential economic development infrastructure. Microenterprise businesses and other small businesses increasingly need access to supercomputing facilities, and this is no different that sewer and water was forty years ago.

The good news is that putting a supercomputer together is pretty easy. Apple will build you a turnkey G5 cluster so you don't need a research university. And for a rural community seeking an edge in the global economy, I can't think of a better calling card. A modest supercomputer facility would not cost as much as a shell building, and would be a perfect complement to a business incubator.

We've found the killer app

Submitted by acohill on Mon, 10/25/2004 - 07:58

All through the nineties, and especially during the dot-com silliness, hundreds if not thousands of companies talked about the "killer app." Usually those who claimed they had it were making some thinly veiled sales pitch for some proprietary piece of software that they believed would make them kings of the world.

I argued, at the time, that the killer app was email, and I still think I was right. Email is one of two things that virtually everyone does online. The other is search, and of course, the founders of Google, if not kings of the world, are now insanely rich.

But Google was never designed to be the killer app; no one was sure where search tools were going to go; they just happened. Alta Vista, the first search tool that tried to index the Web, was really started in large part to show off the power of DEC's processors, which weren't doing well in the marketplace. Alta Vista's early lead was squandered and DEC was bought out by Compaq, which killed the once powerful company, and Compaq was bought by HP. Ho hum.

Broadband connectivity has largely escaped the killer app disease, but in an odd kind of way. The broadband giants (i.e. telcos and cable companies) have pretty much failed to recognize that broadband is not that interesting unless you can do something with it. The big connectivity companies of the dot-com era (e.g. Global Crossing, UUNet, etc.) all collapsed because they utterly ignored the very sensible question, "What will people do with the bandwidth?" Consolidation in the cable business has been driven in large part by the enormous debt wracked up by cable companies trying to get broadband marketshare in advance of having even the slightest idea what people would do with it.

The killer app for broadband is going to be Voice over IP, or in simpler terms, telephone calls. We're already at a point where you can pretty much buy WORLDWIDE flat rate calling for under $40/month. Free point to point telephony software drives that cost down to zero.

We ought to stop calling the phone companies, well, phone companies. They aren't anymore, whether they like it or not. They have no choice but to become broadband companies, and just one of numerous services they offer happens to be dialtone.

In his remarks to the Voice on the Net conference in Boston on October 19th, FCC Chairman Michael Powell has called VoIP a "revolution." Powell went on to call for "bare DSL" access, meaning you can buy DSL service without being forced to buy bundled telephone service.

He went on to say something even more remarkable by outlining what he calls the Internet Consumer Freedoms:

  1. Freedom to Access Content: Consumers should have access to their choice of legal content;
  2. Freedom to Use Applications: Consumers should be able to run applications of their choice;
  3. Freedom to Attach Personal Devices: Consumers should be permitted to attach any devices they choose to the connection in their homes; and
  4. Freedom to Obtain Service Plan Information: Consumers should receive meaningful information regarding their service plans.

The Consumer Freedoms that Powell outlines are breathtakingly simple yet incredibly important. They underscore the need for communities and organizations to have a competitive marketplace for broadband services--monopoly providers have no incentive to meet Powell's requirements.

It is exciting that Powell has laid this out so plainly. What's going on? Well, another part of his remarks calls for exclusive Federal regulation of Voice over IP. If the alternative is a mish mash of fifty different sets of state rules that are likely heavily influenced by corporate contributions, that may be the right direction, as long as Federal regulation is as light as possible. It appears Powell understands this.

download Michael Powell VoIP remarks).
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Insourcing: Is your community ready?

Submitted by acohill on Fri, 10/22/2004 - 14:29

Outsourcing of U.S. jobs to other countries, depending upon who you believe, is wrecking the country or no big deal. Based on data developed by business experts like Peter Drucker, who says three U.S. jobs are created for everyone that is outsourced, I'm inclined to believe that it is not a major concern as a national issue.

As a local issue, if your area has been losing jobs, it's certainly a big deal, hence the confusion about outsourcing--it is a matter of geography. Nationally, we are creating jobs. But in some localities, real jobs are being lost and workers and their families affected materially.

The real question is what to do about it. Hence, insourcing. Insourcing is looking through the other end of the telescope. Instead of bemoaning the loss of jobs, take a look at insourcing, or the jobs and companies that are coming to the United States. If Drucker is right that 3 jobs are being created for every job that leaves, then the real opportunity is to figure out to be attractive to those international companies coming to the United States.

This site is a gem, and worth bookmarking. The Organization for International Investment has compiled state by state statistics on insourcing. In Virginia for example, I found that there are 146,000 insourced jobs, which is a 25% increase over the past five years. In Illinois, 268,400 jobs that represent a 39% increase. In New Hampshire, it's a stunning 38,400 workers with a 43% increase over five years. Insourced jobs provide more than 7% of all jobs in New Hampshire, and the state ranks 4th in the country in terms of per capita insourced jobs.

How do you get insourced jobs? You can bet that those international companies are relying heavily on the Web to do their research. Your community, government, and economic development Web sites need to be attractive, vibrant, well-designed, and professional. They need to tell a good story. One suggestion: create "Welcome" pages in some of the dominant languages of trade (Spanish, French, German, Japanese, and Chinese) would be a good start. It's not expensive, and it will project that your community embraces the global economy.

BPL: Electric company says no to being ISP

Submitted by acohill on Fri, 10/22/2004 - 13:04

Here is an interesting article in the New York Times (registration required) about an experiment by Con Ed, the big New York City area electric provider, with Broadband Over Powerlines (BPL).

The BPL trial is not particularly noteworthy. I'll bet most of the electric utilities in the country have bought some equipment and are playing around with it. No, what's worth mentioning is that Con Ed has said, "Our aim is definitely not to become an Internet service provider."

Yes! That's exactly right. Con Ed has partnered with EarthLink, which will be the ISP. Con Ed is simply going to provide the transport layer, and the electric company is going to do what it does best, which is to go around and bury cable. They are doing what they know how to do, and will make a buck leasing their transport system (the electric lines) to someone else, who knows the Internet access business. Even better, Earthlink has not been trying to capture the content side of the broadband business, which the cable and telephone companies would like to do. Aside from a modest portal site, EarthLink is also sticking to the knitting.

If BPL becomes a force in the marketplace (and the jury is still out on the economics of that because of the amount of equipment needed to retrofit an electric service area), it will most likely succeed if the electric utilities do what Con Ed is doing--provide the transport layer and partner with others on access and service.

And thre is a lesson there for communities that want to jumpstart broadband--provide the transport layer and let the private sector deliver the access and services. Pay for the community investment by being the "carrier's carrier" and have just a few bulk customers (the access and service providers). It's a nice, clean business model that does not compete with the private sector and does not re-monopolize the marketplace (by creating a new public monopoly for broadband).

The Smart-Aleck House, Version 3.0

Submitted by acohill on Fri, 10/22/2004 - 07:10

It got chilly all of a sudden; someone was pulling the covers off the bed. I sat up groggily and looked around. My wife was still sound asleep on the other side of the bed; it was not likely that she would notice anyway, since she tends to sleep with the covers half off in the first place. It was the whirring noise that finally caught my attention; Marvin, the robo-butler, was down at the bottom of the bed, slowly and methodically dragging the comforter off. He seemed to be getting a bit confused, because the covers had flopped over top of him, covering his optical sensors.

I yanked them away from him and tried to go back to sleep, but even more commotion started up downstairs. It sounded like every appliance in the house had come on, all at once. Imagine, if you will, the coffee grinder, the disposal, the dishwasher, the vacuum cleaner, the dryer, and the washing machine, all going at once. I was waking up now, and threw my legs over the side of the bed, stepped into my slippers and housecoat, and headed downstairs. Marvin trailed behind me, muttering under his breath, his little wheel motors whining. I looked longingly at my wife, who was still sound asleep.

After I shut everything off, and got the baby out of her crib (she thought it was hilarious to have the vacuum cleaner driving in circles on her rug at 6:30 in the morning), I poured a cup of java from the Coff-o-Mat and sat down for a little chat with Harry, the house computer.

"Harry, what the heck is going on?"

"Well, Dave, you wouldn't get up this morning when I tried to wake you."

"Harry, it's Saturday morning and we were out late last night. You knew that, because you made me review the chore list at half past twelve."

"I guess I just forgot, Dave. It won't happen again."

"Alright, I'll forget about it. Now what's for breakfast?"

"Well, Dave, how about two scrambled eggs and a piece of whole wheat toast?"

"Sounds good."

"Coming right up, Dave."

I harrumphed, then started to get up to go look for the paper.

Will smart homes really be smart?

Submitted by acohill on Fri, 10/22/2004 - 06:59

Here's an interesting note about an industry drive to make our homes "smart."

I wrote an article fifteen years ago about this, which I've posted in a separate item. The IT industry is drving the smart home phenomenon in part because it's "cool," and in part because it will increase profits. A very small part of smart home stuff will actually make things more convenient, but I remain skeptical.

If you buy into the smart home concept, it means replacing virtually every powered device in your home--coffe makers, washers, driers, refrigerators, stereos, and so on. A lot of money. And for what? So you can turn on your coffee maker by sending a Bluetooth signal from your Palm Pilot while you are still in bed? And then worry constantly you are going to turn the coffeemaker on by accident and burn the house down. No thanks.

I've had some ABus equipment for several years, but have never quite gotten around to installing it, because of the complexity of designing and installing the wiring and room controls. ABus is an industry standard for being able to distribute music from a single source to a bunch of different rooms in the house. You can control the volume in each room separately, and can even use your remote controls to change radio channels or switch to a different CD if you have a multi-CD player.

But it always seems like an enormous effort to get it all working, compared to just sticking one of the now very small stereos on a shelf in the room and forgetting about it.

FCC may regulate VoIP

Submitted by acohill on Wed, 10/20/2004 - 06:22

This story says the FCC is interested in regulating VoIP [link no longer available].

FCC Chairman Powell has a point--if the Feds do nothing, some states will certainly step in and try to control the new service and/or try to tax it, leading to only one possible outcome--a mess. The states can't possibly regulate VoIP, because it's not a place-based service. Companies like Vonage and AT&T don't have to any equipment located anywhere in a state to sell VoIP service to residents, and so the notion that a state should be trying to control an out of state company is silly. Nonetheless, some states will try.

According the article, Powell is a big fan of VoIP, and wants to see it succeed. Good. If the FCC uses a light hand here and keeps the states out of it, that's entirely appropriate.

Broadband Over Powerlines (BPL) gets the green light

Submitted by acohill on Tue, 10/19/2004 - 12:56

BPL has the green light from the FCC. The NewsFactor has an article that goes into more detail. I have to agree with the conclusions the author makes--BPL is not likely to be a major factor for rural communities. Like DSL and cable modems, you have to have a critical mass of customers to justify the expense of the equipment. And it is not significantly less expensive to install than DSL or cable, so it won't have a big price advantage.

It may make a difference in some communities, but communities will have to continue to do the hard work of market creation through content and service offerings via a community network project, and ongoing training and education programs.

Like DSL and cable, BPL is another technology that potentially lets a single public or private company capture the entire broadband marketplace (unless the community makes some transport layer infrastructure investments to level the playing field). Once a single company has captured the marketplace, the community's economic future is now at the mercy of that company. Is that what you want?

Voting machines problems--already

Submitted by acohill on Tue, 10/19/2004 - 07:53

As many had predicted (including me), the electronic voting systems are likely to be troublesome, if not downright threats to our country itself.

It is almost unbelievable, but some electronic voting systems in Florida failed within the first hours of use. So much for vendor claims of reliability.

Even more alarming, some of the systems apparently require telecom links back to another system in another location. The article referenced above describes how poll workers had to call on the telephone to verify voter registration, because the data link went down.

How on earth could elected officials agree to buy voting systems that rely on remote systems and datalinks? Anyone that has ever suffered at the hands of dropped modem connections knows these things don't always work. And any network technician can tell you that temporary hookups, like those that would be required for one day (or in Florida's case, two weeks) of voting, would be even more likely to fail.

I've got my fingers crossed that we get through this election without the contentious vote-counting issues of four years ago, but I don't have a good feeling about this. This time, I hope I'm wrong.

New hydrogen storage system

Submitted by acohill on Fri, 10/15/2004 - 12:41

British researchers report that they have developed a new nanomaterial that stores hydrogen at low pressure. Hydrogen storage has been a primary obstacle to the development of a practical hydrogen-powered vehicle. To get enough fuel in a tank that will take a car a reasonable distance, until now, very high pressures were required.

The new nanomaterial absorbs hydrogen at high pressure but then stores the same amount of fuel at a lower pressure.

RTC Conference wrap up

Submitted by acohill on Fri, 10/15/2004 - 08:51

I'm back from the Rural Telecommunications Congress Annual Conference in Spokane. It's the oldest and one of the only conferences focused on rural issues related to telecommunications and broadband.

There was a definite shift in energy, conversations, and presentations at the meeting. In past years, much of the discussions have focused on the "why" and the "if" of rural community investments in technology. This year, the conversation has shifted to "how." And it was not just me. Everyone I talked to agreed that the time of talking about doing something "in the future" is past. It's clear that limited funds are going to be available from state and Federal sources, so communities have to dig in, roll up their sleeves, and get going.

Vendor booths were crowded, and the vendors I talked to were pleased with the response they were getting to their products. One of the most exciting product lines I've seen in years is from PacketFront, a network equipment vendor that is designing their equipment specifically for use in open access networks. Network leader Cisco, by comparison, does not have an equivalent set of products.

Presentations were information-rich, with communities coming online and now being able to report their experiences in detail, rather than having to talk about future plans. All in all, it was a terrific meeting, and I can't wait for next year. As it has been for the past several years, this is my number one, must attend conference.

iPod still very popular

Submitted by acohill on Wed, 10/13/2004 - 11:14

Despite the availability of several "iPod killer" products from companies like Dell and Sony, the latest marketing data shows the Apple iPod has captured 92% of the portable MP3 music players with hard drives, and 65% of the overall portable player market.

What the iPod has that the other products don't is superb cross-platform music management/player software (iTunes is available for Windows and the Mac) and superb integration with the iTunes Music Store.

What is encouraging about the popularity of the iPod is that we sem to be moving beyond buying technology purely on price. The success of the iPod shows that consumers are very discriminating, and are want products that are designed well and are easy to use. The iPod delivers both.

RTC Conference: What states can do about broadband deployment

Submitted by acohill on Tue, 10/12/2004 - 18:10

Bob Rowe, from the Montana Public Service Commission, is the first speaker in this session.

Rowe says that states have a role in assisting regional deployment of infrastructure and to coordinate facilities permitting.

Local governments have much potential, and can do training, form buying pools, encourage local government investments in infrastructure, and promote egovernment.

The FCC Section 706 Report from September, 2004 notes that the FCC defines broadband as 200 kilobits/second or faster, that the US still lags the rest of the world in broadband deployment, and that the FCC has a mission to encourage "reasonable and timely deployment."

Bill Gillis, from the Center to Bridge the Digital Divide, is the next speaker. Gillis says that we can learn from "innovation businesses."

He says that an innovation business is knowledge intensive, makes extensive use of technology, is creative and flexible with respect o workforce functions, has a global business perspective, and has entrepreneurial management.

Gillis says that states can facilitate exchange of ideas, help the last 30% of residents that do not have broadband service, can help prepare the workforce for the innovation economy, and provide flexible gap capital. Innovation businesses are driving demand for broadband in rural areas.

The final speaker is Al Hammond, from the Santa Clara School of Law and the Alliance for Public Technology.

Hammond says that large parts of rural America lack adequate broadband services, with smaller towns at a real disavantage--only 5% of towns of 10,000 population or less have broadband.

BPL (Broadband over Power Lines) is getting a lot of interest. There are more electric lines to homes and businesses than phone lines, so BPL potentially can be widely deployed. At least 5 companies are manufacturing BPL equipment.

25 million homes have no cable modem or DSL service, and satellite broadband is becoming more affordable, with Wild Blue, a new statellite company, will be offering Internet access for about $50/month. TV programming will also be available, unlike some other satellite broadband systems.

RTC Conference: Building Last (First) Mile Infrastructure

Submitted by acohill on Mon, 10/11/2004 - 19:23

The second speaker is James Baker, from central Pennsylvania, with the Council of Governments--an 11 county area with 300 local government entities of one kind or another. Most communities are under 2500 population, and many are under 1000. Generally a very low density area--20-40 households per square mile as an average.

Broadband services are expanding in the area. However, 98% of Pennsylvania urban areas have some form of broadband, but only 25% of rural areas have some kind of service. Providers view rural areas as not good markets.

The state of Pennsylvania has funded a GIS system that provides service maps for various kinds of services available (i.e. DSL, cable modem, etc). Good tool, but data quality varies, some limitations in granularity of data.

Wireless services were considered for expansion in one county by swapping tower space on an EMS tower with space on a commercially-owned tower in another part of the county. EMS would get better radio coverage, and residents and businesses would get more access and choice in broadband.

Murphy's Law kicked in...the six inch square antenna which was to be put on the county tower would require a $5000 engineering study to make sure it would not add significant wind loading to the 200' tower. No one would pay for the study, so the project got slowed down while a variety of funding sources were pursued. The ARC came to the rescue, but the $5000 grant application required almost the same amount of paperwork as a $150,000 grant.

After the engineering studies were done, it was discovered that the county did have legal control of the tower, and that has required additional effort. Testing by the service provider has shown that nearly the entire anticipated service area will be covered.

In the meantime, the government fiber project is using wireless to expand coverage beyond the ends of the fiber. Some nonprofits are getting service.

Issues include legal problems--one person, the county lawyer, has the power to stop these projects dead in their tracks. If the cable company expands service, the wireless provider may feel it is not worth it to continue expansion--it becomes very important for government to be able to move quickly to help private businesses.

RTC Conference: Building Last (First) Mile Infrastructure

Submitted by acohill on Mon, 10/11/2004 - 18:59

Dave Nelson is the first speaker, from Chelan County, WA. The PUDs in the state can provide wholesale broadband (not retail). Chelan decided to do a PON (Passive Optical Network) pilot project.

The project turned out well--high take rate, costs were close to estimates, and technology worked well. This led to a broader build out.

Take rates for the optical service is between 25% and 50%. By 2003 fiber had been placed by more than 3000 homes, and dial tone services were added to the network. In 2004, an additional 5000 drops are being added. Cable TV services are being studied--primarily a policy and administrative issue, not a technology issue.

By 2008, goal is to have 75% of county with fiber, or about 30,000 homes and businesses. This is an open access network with 12 ISPs offering access on the network. One provider offers fully E911 compliant telephone service. Television should be available in 2004; content and franchise issues have made this more difficult. Alcatel's B-PON system is being used.

The cable companies have been offered access to deliver programming, but so far, they have not been interested. Service providers pay the PUD for each port (Ethernet, phone line, etc) for which they deliver a service. PUD operates on a nonprofit basis. DSL and cable modem service is available in most areas of the county.

Take rates are ahead of projections. The PUD maintains the right of way and fiber distribution. The biggest problem is not being able to build out fast enough--"a million phone calls a day" about when fiber is getting past someone's house. The PUD had to design a real time Web site that shows construction progress on a daily basis to help ease the phone calls.

Wireless has been provided in some areas where it was going to be some time before fiber arrived. Customers have actually cried (true) when the fiber arrived, they were so happy. The PUD has a good relationship with the service providers (12!).

BPL pilot is also underway; there are some distance/repeater issues.

RTC Conference: Wilhelm keynote

Submitted by acohill on Mon, 10/11/2004 - 11:27

I'm at the Rural Telecommunications Congress 8th Annual Conference.

Dr. Tony Wilhelm is the Director of TOP (Technologies Opportunities Program) at the Department of Commerce.

Wilhelm is emphasizing the need to tie technology investments to identified community needs. TOP does not fund infrastructure, it funds applications that use infrastructure to improve communities.

Demand for broadband is outstripping available funds. Demand exists because every facet of communities--first responders, businesses, citizens, local government--have a need for broadband.

Small businesses are using virtual business incubators, some funded by TOP, to help these businesses expand into international markets.

TOP priorities include economic development. Special emphasis this year is on broadband wireless technologies. Wireless projects are growing very rapidly. The third priority is to support faith-based initiatives. Some faith-based projects have included entrepreneurship development, sustainable economic development, and business ecommerce training.

TOP looks for projects that use technology creatively to help communities prosper. A major stumbling block for rural communities is lack of affordable broadband service. The Sevier River project in Utah has dramatically increased available water by providing more timely information to water managers. TOP looks for "infomation" projects that don't just automate (replacing people with technology). Infomation projects go beyond automation to provide leaders and decisionmakers with better tools to manage information and to solve problems.

Technology investments have created about half the productivity gains in the U.S. in recent years.

Successful TOP projects typically include:

Best predictor of success is an organization's ability to integrate new ideas and concepts--organizational maturity, not size. Leadership, leadership, leadership--solid principles and clear goals, good use of talented people, solid values clearly articulated with a willingness to take risks.

Why the airlines are bankrupt, Part 4

Submitted by acohill on Sun, 10/10/2004 - 09:04

I am at the Roanoke Airport, on the way to the Rural Telecommunications Congress Annual Conference in Spokane. I have a Delta flight to Cinncinati, then switch to Northwest for the rest of the trip.

Delta can't give me a boarding pass at the check-in counter. I have to go upstairs to the gate. Huh? If they can assign seats at the gate, why can't they do it at the ticket counter? Apparently the Delta electrons, used in their IT system, are tired on Sunday morning and can't make it from the counter to the gate. This is beyond comprehension. It's all one system--if they can assign seats upstairs, they should certainly be able to do it downstairs. It creates twice as much work for Delta.

I then walk over to the Northwest ticket counter and try to check in for my other two flights. They can only give me seats, but cannot check me in. They have no explanation other than "the system won't do that." Huh? If you can assign a seat, why not just print out the bloody boarding pass? Another utter and complete IT failure.

This is particularly irritating because it means I have to start my trip without being checked in. If my Delta flight arrives late in Cinncinati, I could lose my Northwest seats. Nice treatment of customers by Northwest.

Counting jobs in the community

Submitted by acohill on Fri, 10/08/2004 - 11:21

The U.S. Dept. of Labor has announced they are going to revise the way they count jobs. In the past, the emphasis was on the Payroll Survey. In this survey, employers are called and asked how many employees they have. Payroll jobs have been shrinking, hence a lot of political heat and smoke about whether the economy is improving or not. But Labor has also been doing what's called the Household Survey, in which households are polled about who is working in the household. Job counts based on the Household Survey have been increasing rather dramatically, but the government has not really factored those jobs into the "jobs" number that typically gets published and discussed widely.

If you have a self-employed husband and wife, both fully "employed" in their own businesses, those jobs never show up on the Payroll Survey. They would on the Household Survey.

This is an important issue for communities trying to measure the impact of new and diversified economic development efforts, like investments in getting affordable broadband and small business training and development. If economic developers are being rewarded for increases in payroll jobs, the community is losing out big time--that's not where the growth is.

Not only that, a factory floor payroll job is not necessarily equal to a self-employed job. A prosperous microenterprise owner with a gross business income of $150,000/year and take home "pay" of half that has a much larger impact on the economic health of the community than a $12/hour full time hourly worker, and it's probably much more than just a simple 3x factor. One economic developer I talked to thought that the impact of a single self-employed professional in the community might be worth as much as ten shop floor jobs, because of the indirect effect. Self-employed professionals are spending some of their business income on local businesses--attorneys, accountants, copy services, and other professionals in the community, lifting all of them.

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