Submitted by acohill on Thu, 12/08/2011 - 10:16
Fuzebox is selling a videoconferencing service, and apparently business is so bad that they feel the need to bill customers that don't want their service. We signed up for a free trial some months ago, used it once, and decided it did not meet our needs. Some months after that, they started billing us a huge monthly charge. They claimed they sent out emails notifying us that they were converting the free trial to a paid subscription, but we never received anything. Nor did we receive any other email from them.
This practice is despicable, and I can't recommend this company.
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Dear acohill - I'm the
Dear acohill -
I'm the Director of Customer Support at FuzeBox and want to reach out to apologize for any mistakes and misconstrued communications regarding your account. We are glad to provide reimbursement if you did not find our services meet your needs.
I would like to contact you directly and get this situation rectified immediately. Please email me at
TNguyen@fuzebox.com with your contact information, and I will be sure to address this issue posthaste.
Again, I apologize on behalf of FuzeBox for this apparent error.
Sincerely,
Thu Nguyen
Director of Customer Support
150 Spear Street, Suite 550
San Francisco, CA 94105
O: 415-367-4554
http://www.fuzebox.com
I received a call from our
I received a call from our receptionist, who said Fuze called and said they were refunding our money. It was unclear from the message if they were issuing a full refund or a partial refund. I will wait for the next credit card bill and see what happens. I give them some credit for trying to fix this, but I wonder how many other businesses have been paying for this service without realizing it.
See also the comment from Fuze. I've emailed them to find out what they are going to do.