Microsoft: The company that hates its customers

Submitted by acohill on Fri, 07/08/2016 - 10:17

I had some hope that Microsoft, once Steve Ballmer departed, might become more customer friendly. And in the past couple of years, Microsoft has made steady improvements to products like the Surface tablet/laptop--I see a lot of them in my travels.

Here at the office, we've actually seriously discussed moving away from Apple for office productivity software because Apple, since Tim Scott took over, has apparently just decided quality software is not particularly important.

But my most recent Microsoft experience has me once again thoroughly soured me on the Redmond company. I have been using a perfectly adequate copy of Office 2011 for years, and dutifully install the frequent patches and upgrades. I've never had any problems with the software until the most recent upgrade, which installed a new splash screen that tries to get me to buy Office 360 (a never-ending software rental). To actually get Word or Excel running on my Mac, I have to click on a little button on the bottom of the splash screen labeled "Use Word for free." For free. Um, I bought and paid for this software, and now Microsoft, via the new unwanted splash screen, tries to tell me that they are "letting me" use their software "for free!"

How generous of them.

If this is not annoying enough, the upgrade deactivated Word and now it only operates in read only mode. So the software I paid for has been hijacked by Microsoft.

I called tech support, and of course they wanted the serial number off the box that I bought five years ago. I can't find it. And the nearly incomprehensible tech support people (very heavy accents reading from a script) really had no idea what I was talking about. I gave up.

So good job, Microsoft. You've hijacked the software of a long time customer and made it unusable. If you think this is the way to get me to buy Office 360, you're wrong.

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