Submitted by acohill on Fri, 07/08/2016 - 10:17
I had some hope that Microsoft, once Steve Ballmer departed, might become more customer friendly. And in the past couple of years, Microsoft has made steady improvements to products like the Surface tablet/laptop--I see a lot of them in my travels.
Here at the office, we've actually seriously discussed moving away from Apple for office productivity software because Apple, since Tim Scott took over, has apparently just decided quality software is not particularly important.
But my most recent Microsoft experience has me once again thoroughly soured me on the Redmond company. I have been using a perfectly adequate copy of Office 2011 for years, and dutifully install the frequent patches and upgrades. I've never had any problems with the software until the most recent upgrade, which installed a new splash screen that tries to get me to buy Office 360 (a never-ending software rental). To actually get Word or Excel running on my Mac, I have to click on a little button on the bottom of the splash screen labeled "Use Word for free." For free. Um, I bought and paid for this software, and now Microsoft, via the new unwanted splash screen, tries to tell me that they are "letting me" use their software "for free!"
How generous of them.
If this is not annoying enough, the upgrade deactivated Word and now it only operates in read only mode. So the software I paid for has been hijacked by Microsoft.
I called tech support, and of course they wanted the serial number off the box that I bought five years ago. I can't find it. And the nearly incomprehensible tech support people (very heavy accents reading from a script) really had no idea what I was talking about. I gave up.
So good job, Microsoft. You've hijacked the software of a long time customer and made it unusable. If you think this is the way to get me to buy Office 360, you're wrong.
Submitted by acohill on Tue, 04/12/2016 - 09:14
Twice in the past week people have complained that I did not respond to their email. In the first case, they sent the missive to the wrong address, waited two weeks, and then wondered aloud to me if I was really busy and was unable to keep up with email. Well, yes to the really busy part, but no to the unable to keep up with email. I cannot respond to email that I have not received.
In the second case, the sender was upset because they had sent an email in the morning and I had not responded by mid-afternoon. It was a day when I was out of the office with a client, and had back to back meetings throughout the day. I was not checking my email.
The "always connected" Internet culture has created a false sense of connectivity for not just email, but also for things like texting. I travel in a lot of rural areas, where cell towers may be few and far between, so I don't necessarily receive texts a few seconds after someone sends it.
Email and texting are asynchronous services; you send the message, and it may or may not reach its destination in any given time. There seems to be a rising resistance to using the phone for business communications, even though the phone is a synchronous communications medium--if I answer the phone and are speaking to you, you know with certainty that I have received the message.
There is a certain irony at work in our culture when we all have "smart phones" but don't actually use the phone part.
Submitted by acohill on Fri, 11/27/2015 - 10:51
As "TV," which from here on out I will always put in quotes, since "TV" now really just means "sitting on the couch and watching video from any one of hundreds (thousands?) of sources," continues its death spiral, NBC is a perfect example of stupidity perfected.
NBC refuses to put some of its most popular shows on services like Hulu. Instead, they want to force viewers onto the NBC Web site and watch those shows using NBC's own streaming video. What is so bad about that? Well, two things.
The big one is that the NBC video service is total crap. Trying to watch "The Blacklist" is an exercise in frustration. The app is slow to start the video, but because streaming video is SOOOOOOO difficult, the app spontaneously restarts the program from the beginning...over and over again. And every time it starts over, it forces you to watch two minutes of commercials. The same commercials you just watched a couple of minutes ago before the last restart.
If it restarts and you want to fast forward to the place where you were watching before you restarted, guess what? You are going to have watch two more minutes of commercials. Fast forwarding, in the NBC world, is apparently cheating, and NBC Incompetentcy World, cheating is not allowed.
Want to switch from full screen mode back to the browser window in the middle of the show? No problem! NBC restarts the entire show for you, along with two minutes of commercials.
If you have not dozed off reading this litany of stupidity, you might be wondering what the second problem is....which is NBC lards up its streaming shows with the same kind of incessant commercials that you would see on regular "TV."
So NBC, convinced that it can do better forcing its viewers to watch its own streaming service, makes it so painful that you lose interest and go off to Netflix or Hulu, which for some strange reason, don't seem to have problems whatsoever streaming video without restarting the program over and over again.
As far as "TV" goes these days, the elbow is dead and the unlike rock, the heart stopped beating years ago. But the corpse is still slightly warm.
Submitted by acohill on Thu, 10/22/2015 - 15:48
Just as Apple is about to roll out the next version of its Apple TV box, the company has announced that CBS and NBC will be making much of their channel content available via Apple TV.
The networks are realizing that the future is on the Internet, not on cable and satellite. I do not believe that over time we will spend much less on content than we do now on a household basis. But instead of writing an $85/month check to TimeWarner or Comcast, we will be buying our entertainment in smaller bits and pieces. We might spend $30/month for Apple's package of TV, and we might end up spending another $9/month for a Netflix streaming subscription, and another $30/month for on demand and pay per view content.
We won't spend a lot less, but we will be much more satisfied with the money we are spending.
Submitted by acohill on Fri, 10/16/2015 - 09:55
I would say that now, about half my LinkedIn invitations are coming from marketing trolls who obviously want to sell me something. I deleted three invitations this morning, from an insurance rep, a CPA, and a car repair shop. I don't know of any of these people.
LinkedIn seemed like a reasonably modest "good idea" when it started, but I can't say I have ever used it for its supposed intended use--networking.
Here is the problem. You can accept an invitation from almost anyone, but you will quickly be inundated with LinkedIn messages asking for a minute of your time, and there are only so many minutes you can give away to LinkedIn contacts you don't know.
If you are very careful about who you accept as a LinkedIn contact, then you are using LinkedIn to stay in touch with people you pretty much already know...so you already have their contact information and don't need LinkedIn at all.
It's a mess.
Submitted by acohill on Wed, 10/07/2015 - 10:13
LinkedIn can't seem to decide what it wants to be. A while back, it added Facebook-like features that everyone (including me) used for a while, but it takes time to sit on LinkedIn and read everyone's posts. Over time, the traffic on the groups has declined to the point where it is nearly non-existent. I know that some very large LinkedIn groups have a lot more postings, but my view is that if you have lots of time to write and respond to stuff on LinkedIn, you are probably not doing your job.
I got a message from someone today, and when I tried to reply, I found that LinkedIn had again changed its interface, and unless I missed it (entirely possible), there is now an instant message style interface. It took me ten minutes of clicking around a bunch of mostly blank screens before I was able to respond to the message request.
The new interface was (is) obviously buggy. So like many other Internet-based services, as these companies fiddle with the interface and the features, the software just becomes harder to use.
Once Skype was purchased by Microsoft, we noticed a gradual and steady decline in the quality of the software. As an example, we used to use the file transfer feature all the time (i.e. several times a day). We are back to emailing files around or putting them on the shared server (both less convenient) because the Skype file transfer fails so often we now just ignore it--if you can't predict when it will work and when it will fail, it is useless.
Apple has similar problems. In their desired to make all their Mac apps "the same" on the Mac and on iPads/iPhones, they have not only removed features, screwed up a wonderful interface, and introduced bugs. And they don't really seem to care very much. Steve Jobs has to be spinning in his grave.
Submitted by acohill on Mon, 10/05/2015 - 10:52
So certain portions of the InnerTubes are all abuzz over this supposed new app and service called Peeple.
It is hard to know where to start, as there are layers of fear, loathing, intrigue, and suspicion swirling around this new service. The fact that it already has a page on Snopes.com should tell you something.
In short, Peeple is being described as "Yelp for people." So instead of posting a review about the restaurant where you just had dinner, you can post a review about your boss, your mother-in-law, the roommate that cheated you out of the last month's rent...anyone you like or don't like.
This has to be the worst idea of all time, and part of the reason some people suspect the whole thing is a hoax is because the core concept is so horrifying--is there anyone who thinks this could turn out well? Apparently the two founders do; they have a background in corporate HR, so you can sort of imagine that being able to easily check up on prospective hires might have some appeal.
But right now, the app and the underlying service seems to be vaporware, and there is much discussion that the November date for a beta version seems unrealistic.
I'm a bit jealous, as this would make a great April Fool's joke, but it is October, not April, and there are reports that they have raised several million dollars in venture capital.
Submitted by acohill on Tue, 09/22/2015 - 07:41
Skype was a great piece of software until Microsoft bought the company. We have been using Skype chat and video for years; it is a very effective and efficient way of managing a company with employees located all over the country.
But once Microsoft started "fixing" it, it slowly became less reliable, with file transfers now so unreliable that we rarely use that feature anymore.
Yesterday, there a major Skype problem that affected many users. It was cleared up after a few hours, but in the meantime we tried to switch to Google chat/video. Two of us spent about twenty minutes trying to connect to each other and finally gave up--and we both have existing Google accounts. Google's minimalist interface design is so obscure that we simply could not tell if something was broken or if we were missing some hidden button somewhere.
In the office, this led to a water cooler discussion about how nothing seems to work anymore. The mad rush to connect everything to everything via "the cloud" has led to dumbing down of features, complicated log in sequences, too many userid/passwords to remember, erratic performance, and long delays because former desktop only apps now have to shove everything through the cloud.
Xkcd, as usual, identifies the mounting problem in one simple graphic.
Submitted by acohill on Mon, 09/21/2015 - 16:03
Pundits all over the InnerTubes are predicting that Apple's support of ad blockers is the death of ad-supported Web sites. Maybe so, maybe not. But I have not heard anyone discuss the inverse: the proliferation of ads was killing ad-supported Web sites.
The increase in ads has been a kind of drip-drip-drip....barely noticeable until it seemed to reach a preference cascade for me. Some Web sites had so many ads popping up, over, under and around the content that the site was pretty much unusable on smaller devices like a smartphone or small tablet. So I reluctantly stopped going to those sites unless I was on a desktop.
So it is not really about ad blockers at all. It is really about how content--good content--is going to be supported in the future if there are fewer ads.
The other thing I don't see much discussion of is the supply and demand problem. That is, if there is an infinite supply of ads and ad space (on the Web, this is pretty much true), then the value of placing any single ad approaches zero--basic economics.
What the ad blockers may accomplish could be a return to sanity, with fewer ad spaces on Web sites, and advertisers willing to pay more to get access to that more limited space.
Submitted by acohill on Mon, 09/21/2015 - 10:52
A new report from TDG says that 21% of U.S. homes are now using Internet set top boxes for TV content. This is a 63% increase just in the past year. In the important 25-44 year old age group, the penetration rate is 29%, which matches closely an earlier report that 30% of young people have never had a cable TV or satellite TV subscription.
Submitted by acohill on Tue, 09/08/2015 - 07:35
As sites like Twitter, Facebook and LinkedIn (and many many others) try to create shareholder value, the pressure on users of those sites continues to increase. But as always, it is as much about time as it is about utility.
While we use things like Twitter and LinkedIn as part of our marketing strategy for Design Nine and WideOpen Networks, we have low expectations. There is only so much time that any one person can spend on these sites. For example, LinkedIn has done a fair job of aggregating useful information, but it's the proverbial "drinking from a fire hose." You could easily spend many hours a day just reading postings on LinkedIn, and if you have take your job and your work seriously, you just aren't going to do that.
When LinkedIn first introduced the Facebook-style interface, a lot of people began posting, but over time, I watched the frequency of those postings decline until there is very little new content being added in the half dozen or so groups I joined on LinkedIn. Busy, productive people don't have time to "hang out" on Google Hangouts, LinkedIn groups, Twitter feeds, and the myriad of other Web sites clamoring for attention. It's a race to the bottom.
Submitted by acohill on Tue, 05/19/2015 - 09:01
LinkedIn has been slowly adjusting its interface to look and behave more like Facebook, and when I checked it this morning, it had changed again. It now looks almost exactly like Facebook.
On the one had, Facebook is a familiar interface, and I had always found LinkedIn features to be obscure (and I'm trying to be generous). LinkedIn started out as a kind of professional address book, and they just kept adding more stuff willy-nilly. At least they have now tried to bring some sanity to the design.
But do we really want everything everywhere to look like Facebook? Facebook has its own interface problems, starting with the infuriating "mouse around until some hidden feature appears" approach that Apple is in love with.
There is some strange and accelerating devolution of software going on that is being driven by the design constraints of smartphone and tablets. Desktop software, even Web-based software, is steadily being dumbed down (stupified?) so that it works on a 4" screen. I have two 23" monitors on my desktop here in the office, and Apple tells me to be happy with an interface designed to work well on the iPhone.
No thanks. But I fear that things are going to get much much worse.
Submitted by acohill on Tue, 05/12/2015 - 09:23
I was surprised to hear that Verizon has purchased AOL. I occasionally get a message from someone who still has an AOL email account, but I can't remember the last time I actually went to aol.com...sometime in 1999?
Verizon seems to be trying to imitate the Comcast/NBC merger. Verizon says they are after the AOL OTT (Over The Top) content. Really? I have not met or heard anyone say, "Wow, that show on AOL was really great!"
Vertical integration may work in markets where Verizon/AT&T/Google/Comcast already have a de facto monopoly via their copper or fiber infrastructure, but I remain convinced that the future of entertainment is complete separation of content from infrastructure, which is the WideOpen Networks model.
The incumbents are still stuck on the notion that entertainment is the only thing their customers want, but on open networks, entertainment will be one of hundreds of services available. And on an open network, there will be many entertainment options, including lots of entertainment bundles from new content companies that are building packages specifically to meet consumer interests as opposed to building packages to tie consumers to a monopoly network.
Submitted by acohill on Fri, 04/24/2015 - 07:53
Comcast has announced that it will give up trying to merge with TimeWarner Cable. The company has said that scrutiny from the Feds was a factor.
I never thought this was going to be important no matter how it turned out, because cable TV is dead. The body is still warm, but the rapid acceleration of Over The Top (OTT) alternatives to cable makes cable TV irrelevant. The cable giants already seem to understand this, and have been switching revenue streams to their Internet service for several years. Just like how my cable TV fees went up year after year by a few dollars, now my cable-delivered Internet goes up by a few dollars every year, even while the cost per Meg for Internet goes down (a primary expense for cable-delivered Internet).
TV is getting ever more interesting, and Netflix is leading the way. While HBO plowed new ground with non-network TV shows many years ago, Netflix is now producing some of the most interesting shows--Lillyhammer is just one example of the success of Netflix in producing high quality programming.
But despite the efforts of the cable network operators to increase Internet download bandwidth to their customers, their Achilles heel is the highly asymmetric service they offer that makes their "entertainment" service profoundly unsuitable for work from home and business from home activities.
The single biggest complaint we hear now is that "I can't work from home with my cable Internet connection." Whether we like the "always connected" business culture or not, the reality is that many of us are trying to get some work done from home at least part of the time, and the trend is accelerating. Meaningful business work from home requires symmetric bandwidth, and it is fiber that can deliver business class services. WideOpen Networks, our sister company, is now rolling out true community-owned Gigabit networks in the U.S. Want more information? Give Dave Sobotta a call at WideOpen: (540-552-2150).
Submitted by acohill on Thu, 03/12/2015 - 12:38
A new report from Nielsen, the TV tracking firm, shows that 40% of American homes are streaming video over the Internet. This represents a 10% year to year increase. At that rate, there will be few subscribers left on cable and satellite in five more years.
But wait! There's more! The amount of TV being watched live, unsurprisingly, is also down, which makes sense. If you have a Netflix and Hulu subscription, why worry about watching something at a particular time?
What does it mean for communities? Fiber is going to be very important as more and more programming comes over the Internet. Fiber in a community is not just about economic development--it is also about quality of life, and young professionals want to live in a place with great connectivity, not old-fashioned copper networks.
Submitted by acohill on Mon, 03/09/2015 - 13:06
HBO and Apple announced today that HBO's streaming service will be available in the U.S. only via AppleTV and other Apple devices.
HBO is half of the holy grail of streaming video, with the other half live sports (i.e. ESPN). Cable TV is barely breathing....
Submitted by acohill on Thu, 02/19/2015 - 09:07
Young people in the 18 to 34 age group continue to ignore traditional cable and satellite TV packages in favor of Internet-based Over The Top (OTT) packages like Netflix and Hulu, among others. With ESPN and HBO joining the OTT revolution, cable and satellite TV are dead, dead, dead, as live sports and specialty programs (think HBO offerings like the hugely popular Sopranos) are now available without that bloated and over-priced cable TV subscription.
The cable companies response to losing market share has been to simply switch their tired old "annual rate increase" strategy to their Internet package, while trying to cram more bandwidth onto the creaky old 20th century copper coax cable.
We have a different strategy: Build modern fiber networks and operate them as a Local Transport Provider (LTP). We are separating the infrastructure from the services completely, which opens the local network up to multiple providers and hundreds of commodity and niche services--customers pick and choose the provider and the services they want. It's called shopping for the best product at the best price. Cable TV and telephone companies are offering the 1950s Soviet economy style of business: "One product, take it or leave it, and we'll tell you what you are going to pay us."
Old model: command economy run by the giant incumbent companies with mediocre service.
New model: free market economy where the customers decides what they want to buy and how much they want to pay.
How can we do that? It's simple. The key concept is the switch to understanding the local network as the Local Transport Provider, completely separate from the Service Provider. We are unbundling the network, completely and unequivocally, which was the original goal of the 1984 and 1996 Telecom Acts.
Trust me...it's finally here, and we are revolutionizing broadband.
Welcome to the world where the Local Transport Provider puts customers first.
Submitted by acohill on Thu, 02/05/2015 - 09:21
Fourteen major U.S. hospitals are experimenting with trial programs using the Apple HealthKit tools, which provide health and fitness tracking on iPhones and iPads.
I recently upgraded to an iPhone 5S, which came with the Health app installed. The software will track an incredible variety of health and fitness factors. Some of the data requires manual entry and/or a separate health device (like a blood pressure monitor), but right out of the box, the app starts tracking the number of steps and distance traveled in a day, using the iPhone's built in motion sensor. The difference between my level of physical activity during the work week (sitting at a desk most of the day) and the weekend is an eyeopener, and has made me realize that I need to walk more--every day. It is also interesting how much exercise I get on travel days; while it feels like I spend the whole day sitting in an airplane, the distances I have to walk in airports is good news for my health. The realtime graphs turn exercise into a bit of a game, where it becomes a challenge to see if I can beat yesterday's distance/step numbers.
But this is the tip of the iceberg. As more Bluetooth-enabled health monitoring devices become available (e.g. a blood pressure cuff that can talk, via Bluetooth, directly to the iPhone), more and better kinds of data will be available, and this will improve early diagnosis of problems--and in turn, save enormous amounts of money--early treatment is almost always less expensive.
Broadband is still regarded by many as a kind of luxury...."who needs a Gig?" is a question I hear almost daily as Design Nine rebuilds the nation's broadband infrastructure, one community at a time. Broadband and the Internet are not just about Netflix, buying stuff from Amazon, and gaming. Just as the music industry was disrupted by the iPod and the Internet-enabled iTunes store, health care is about to see major disruptions, and those changes will benefit all of us....if we have the right kind of connectivity.
Design Nine helps communities build infrastructure for the future. Give us a call if you want to future-proof your community.
Submitted by acohill on Thu, 01/08/2015 - 13:48
...consider this. Apple sold half a billion dollars in apps during the first week of January.
Think about that. Remember getting in your car and driving to the store to buy software? I do...vaguely. Everyone under thirty would have no idea what I was talking about.
Like it or not, the Internet is transforming the economy. One company (i.e. Apple) sold half a billion dollars of product in one week, and it was all delivered to customers who had broadband connections. No broadband, no sale.
This is a huge challenge for rural America. I just talked to a rural county where they estimate as many of 20% of households are still on dial up. I can pretty much guarantee no young people between the age of 18 and 30 live in any of those areas--they all left as soon as they could, and they probably left the county.
Rural America can't wait.
Submitted by acohill on Thu, 01/08/2015 - 10:19
Excuse me for the headline....I could not stop laughing. Verizon's snazzy cloud service, eponymously named "Verizon Cloud," will be shut down "for up to" 48 hours. Granted, it is being done over a weekend, but suppose you are a retail business open on Saturday and Sunday? Do you close the store? What are they thinking?
There is only one possible explanation for a 48 hour shutdown, and that is a terrible, really awful, horrible technical design. Somebody screwed up bigtime, and now they have to fix it.
If you put stuff in the cloud, you have to treat it like you treat a hard drive: you have to assume that the cloud WILL crash and that you could lose everything. The cloud is not magic, and don't treat it that way.
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